Grove Park Center | 30-Day Returns & Refunds

Website: https://groveparkcenter.com/

At Grove Park Center, customer satisfaction, transparency, and dependable service are central to our business. We understand that purchasing powersports vehicles, ATVs, UTVs, motorcycles, personal watercraft, boats, and related equipment is an important investment.

Our Refund & Return Policy is designed to provide clear information about return eligibility, refund processing, exchanges, and return shipping responsibilities so customers can shop with confidence.

Please review the following policy before placing an order.

1. Our 30-Day Return Policy

Grove Park Center offers a 30-day return policy on eligible products.

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a standard return:

• The return request must be submitted within 30 days of delivery.
• The product must be unused and in the same condition in which it was received.
• The product must include its original packaging, accessories, manuals, and supplied components.
• Proof of purchase, such as an order number or receipt, must be provided.
• The return must follow the instructions supplied by our customer service team.

Returns involving defective, damaged, or incorrectly supplied products will be reviewed separately and handled in accordance with applicable consumer protection laws.

2. How to Request a Return

We aim to make the return process straightforward and convenient.

Step 1: Contact Customer Support

Email info@groveparkcenter.com within 30 days of receiving your order.

Please include:

• Your full name
• Order number
• Product name or model
• Reason for requesting a return
• Photographs of the product, if damaged or defective

Step 2: Return Review & Instructions

Our customer support team will review your request and provide return instructions, including the appropriate return destination and any applicable shipping arrangements.

Step 3: Prepare Your Return

Carefully package the product in its original packaging, including all accessories, documentation, and components.

Step 4: Return the Product

Ship the product using the approved return method or arrange an eligible in-store return with our team.

Step 5: Inspection & Refund

Once the returned product is received, our team will inspect it and notify you of the refund decision.

Approved refunds will be processed within 7 business days following inspection and approval.

Important: Please contact us before sending any product back. Returns shipped without prior instructions may experience processing delays.

3. Return Methods

Grove Park Center provides the following return options:

Return by Mail

Eligible products may be returned through an approved shipping carrier using the return instructions provided by our customer support team.

In-Store Returns

Eligible products may also be returned in person by prior arrangement.

Return Label

Return shipping labels are included in the original package where applicable. If a label is unavailable or unsuitable for the shipment, our customer support team will provide further instructions.

Large products, including ATVs, UTVs, motorcycles, boats, and personal watercraft, may require specialized freight arrangements.

Please contact us before arranging transportation for oversized items.

4. Return Shipping Costs

Our return shipping responsibilities depend on the reason for the return.

Damaged, Defective, or Incorrect Products

Grove Park Center will cover reasonable approved return shipping costs if:

• The product arrives damaged during transportation.
• The product is defective upon delivery.
• The wrong item was shipped.
• The product received materially differs from the confirmed order.

Customers will not be charged return shipping or restocking fees for these qualifying returns.

Customer-Initiated Returns

If you request a return because you changed your mind, ordered the wrong product, or no longer need the item, you are responsible for the applicable return shipping costs.

For oversized products, return freight costs may vary depending on the shipment’s dimensions, weight, and pickup location.

Any applicable return shipping charges will be explained before return arrangements are finalized.

5. Restocking Fees

Grove Park Center does not charge restocking fees.

Our restocking fee is $0 for eligible returns, including returns initiated because of a change of mind.

Customers may still be responsible for return shipping charges when returning products that are not damaged, defective, or incorrectly supplied.

6. Refund Processing

Once a returned product arrives at our designated return facility, our team will inspect it to confirm that the applicable return conditions have been met.

After inspection, we will send an email confirming whether the refund has been approved or declined, along with an explanation where applicable.

Refund Processing Details

• Return window: 30 calendar days after delivery
• Refund processing time: Within 7 business days after approval
• Refund method: Original payment method
• Restocking fee: $0
• Return method: By mail or eligible in-store return

Approved refunds will be issued to the original payment method used for the purchase.

Depending on the payment provider or financial institution, additional time may be required for the refunded amount to appear in your account.

Any applicable original shipping charges will be handled in accordance with the reason for the return, the terms disclosed at checkout, and applicable law.

7. Damaged or Defective Products

We encourage customers to inspect their orders promptly upon delivery.

If your product arrives damaged, defective, or incomplete, please contact our customer support team as soon as possible.

Email info@groveparkcenter.com with your order number, a description of the issue, and clear photographs where possible.

Our team will review the concern and determine an appropriate resolution, which may include:

• Replacement of the affected product
• Exchange for the same model, subject to availability
• Return and refund
• Other appropriate remedies required by applicable law

For qualifying shipping damage, manufacturing defects, or fulfillment errors, Grove Park Center will cover approved return transportation costs.

8. Exchanges

We offer exchanges for products that arrive damaged, defective, or incorrectly supplied.

To request an exchange, contact info@groveparkcenter.com and include your order number and details of the issue.

If an identical replacement is available, our customer support team will coordinate the exchange process.

If the original product is unavailable, we may offer an appropriate alternative or refund.

Exchange delivery times may vary depending on product availability, destination, and carrier schedules.

9. Returns for Powersports Vehicles & Large Equipment

Due to their size, weight, and transportation requirements, returns involving powersports vehicles and oversized equipment may require additional coordination.

This includes:

• ATVs and UTVs
• Side-by-side vehicles
• Motorcycles and three-wheel motorcycles
• Boats and personal watercraft
• Golf carts and other large equipment

Eligible standard returns must meet the applicable condition requirements, including remaining unused and in their original delivered condition.

For motorized vehicles, use after delivery, registration, modification, or damage may affect eligibility for a discretionary return.

Customers should contact Grove Park Center before arranging freight transportation.

Our support team will provide the appropriate return instructions and explain any applicable shipping responsibilities.

Nothing in this section limits remedies available for defective or incorrectly supplied goods under applicable law.

10. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please follow these steps:

1. Check your bank account or original payment method.
2. Contact your card issuer or payment provider, as posting times may vary.
3. Contact your bank to confirm whether the refund is pending.
4. If you still have not received the refund, email info@groveparkcenter.com with your order number.

Our customer support team will assist you in reviewing the refund status.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests submitted before shipment may be accommodated depending on the order’s processing status.

Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

Any approved refund for a canceled order will be issued to the original payment method.

12. Return Address & Customer Support

For all return requests, exchanges, refund inquiries, or questions about our policy, please contact Grove Park Center.

Grove Park Center

Business Address:
4074 Hoover Rd
Grove City, OH 43123
United States

Phone: +1 (330) 200-8760

Email: info@groveparkcenter.com

Website: https://groveparkcenter.com/

Customer Service Hours:
Monday–Saturday: 9:00 AM–5:30 PM
Sunday: Closed

Return Instructions: Please contact customer support before shipping an item. Our team will confirm the correct return destination, which may differ from our business address.

We recommend including your order number in all correspondence to help us respond efficiently.